- All orders have a processing time of 24-72 hours. However, most orders will be shipped within 24 hours. All domestic orders will be shipped using USPS. (Monday-Friday).
- For USPS orders, any shipping confirmations received between Friday-Sunday, those packages may not leave our facility until the following business day.
- Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
- Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.
USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday-Friday. All shipping methods are in business days (Monday-Friday).
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Mean Street Vapor LLC and must be resolved by contacting USPS (see contact information below).
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
USPS Shipping Rates: (Depending on the size of box required to ship items)
USPS Ground (5-7 business days)
- Small Flat Rate Box – $7.20
- Medium Flat Rate Box – $13.65
- Large Flat Rate Box – $18.90
APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
While we strive to offer the most expedient and reliable service, Mean Street Vapor LLC does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by visiting “My Orders” tab on your account after logging in.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Mean Street Vapor LLC, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Mean Street Vapor LLC strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Mean Street Vapor LLC is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
Delivery to Shipping Forwarder:
Mean Street Vapor strives on making sure that all orders go out in a perfect condition to make your experience the best. However, for customers choosing to ship their order to a mail or freight forwarding service this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, Mean Street Vapor LLC is no longer responsible for the delivery of and/or condition of the order, including issues with loss, damages and breakage, customs seizure, missing items, etc.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the package’s delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
Canceling and Altering Orders:
Due to the volume of orders Mean Street Vapor LLC receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to our facility. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items. All hardware items have a 45-day manufacturer defect warranty and will be assessed to validate any and all defect claims. E-Liquids are wholly non-refundable.
Please Note: Sales tax is charged to all orders following 6% Sales Tax of The State of Maryland.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information, of which, we are unaware. We reserve the right to correct inaccurate information and are not responsible for typographical errors.